Features: Top Concierges – Sera Richardson

by Editorial

Ritz-Carlton Pentagon City’s concierge rescues meat-eating vegetarians, raves over Segways and more.
By Anna Storm

Sera Richardson, The Ritz Carlton Pentagon City's concierge. (Photo by Joseph Allen)

It’s easy to overlook modern concierges in the age of the iPhone: you can’t carry one in your pocket, or stick one to your dashboard as you navigate through Georgetown traffic. But as the only professionals trained to know the city better than anyone else, concierges’ encyclopedia-meets-personal approach is far from outdated. In our new series, D.C.’s Top Concierges, we offer up the area’s top hits — and misses — from D.C.’s very own human Googles.


Sera Richardson


Suva, Fiji Islands

How long have you been living in D.C.?

2 years

How long have you been working as a concierge?

6 years

Most bizarre question you’ve ever been asked by a guest?

What is the best steakhouse for a vegetarian?

What’s one place tourists should ask about… but never do?

The National Harbor

Best off-the-beaten-path site?

Eastern Market

Most overrated D.C. attraction?

The views from Washington Monument (temporarily closed)… the views from The Old Post Office Pavilion are much better!

Which one place/region/go-to destination is most worth the hype?


If The District wasn’t known for politics, what would be its claim-to-fame?

Cherry Blossoms, the 2012 Centennial National Cherry Blossom Festival was amazing!

What’s your number-one pick for families?

Museum of Natural History

For twenty-something’s?

Segway tours

Most frequently asked question?

Metro information, stops and prices

A couple is here for only one day, and they’re looking for an experience they can’t get anywhere but D.C. Where would you suggest they go?

A private tour of the National Mall and museums

Best job perk?


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